A Bad Experience

It's almost a month since I'm not online. Well, me and my hubby decided to cut-off our Sun Broadbrand since they have poor signal in our area although I like their service. Instead, we've decided to just transfer to Globe network. But before we apply for a new Plan, we asked first their personnel since our business needs internet connection. If we will apply for a new Plan under my hubby's account (since he has two (2) existing accounts), is it still possible that our application will be granted. And they said YES! we don't be needing anymore to present my hubby's Annual ITR or any financial statements, they just advised us to just instead decrease our credit limit. So with no hassle (as they promised!), my hubby apply for a Globe SuperStick Plan. And again they promised, that we just have to wait for 24 hours for our connection to be activated. They advised us that tomorrow afternoon between 3-5pm, we just have turn on and off the wi-fi device to check if our connection is already activated. But it's almost midnight until the next day still "no connection". So my hubby called their customer hotline, and they just told us to just check it again in a while (i mean for another 24 hours tsk!tsk!). And make a report and send us a reference of their reports (and so. . and so..) but weeks already passed and no connection still. We also had many random calls to their hotline but still  they have the advice, that we just have to wait for 24 hours & they will make report & send us a reference number and so...and so.. blah blah!!. Grr!! we've waited for almost a week and half, when theyromise that the activation day will only took 24 hours. Tsk! Tsk! we don't their reports & reference numbers, what we needed is our connection to be activated as soonest as possible.
After a looonngggggg days of waiting, they ended up of sending us this message "Greetings to our valued customer. This is from globe telecom. We would like to inform you that you have 2 accounts and had an additional line of pocket myfi. In order to activate the additional line,we are requiring you to present a current ITR higher than 20K for activation and higher credit limit as well. Please visit.....". Duh! before we apply for additional line, we asked first if it is okey if we don't present my hubby's ITR or any financial statements what are the other options. And they said, we don't need anymore to present our ITR but my hubby's credit limit will just be lowered. And also, the customer hotline assistant told us once our application approved it won't took for a week to wait for our activate, we'll supposedly waiting for only 24 hours not 24 days. Of course we can present them our ITR but since we haven't done yet with our ITR we asked them another option.
When we visited their office, they keep on denying to us that they are not the one who send the text message (duh! bobo na sinungaling pa!) If they're really strict about the requirements they should not accept our application yet in the first place, if we don't have ITR. Ang nakakainis lang, pinahintay pa kami ng one week sobra before they told us that we really need to present ITR. Since our ITR was not yet made, we decided to just instead cancel the plan and transfer to me. So I filled-up another application under my name; since i don't have account yet, we're expecting for a faster activation. But same process, we've waited again for one week and " No Connection" yet. We've visited again their office, to just cancel our application because we're really tired of waiting. And in our surprise, they told us that our application was already approved under my hubby's account. Grrr! ganun kabagal processing nila at talagang ang "bobo" ng mga personnel nila (sorry sa words! but i really meant it).

They should have their employees go to lots of orientation, so that they would know what to do. And won't let customer wait for so long.